Since the end of March, 2020, IntelliSurvey has conducted 13 surveys in its ‘Life in the Time of...
IntelliSurvey is pleased to announce the launch of our new Help Center, powered by ZenDesk. With an improved interface, better search functions, and in-tool chat with real-time assistance, finding the help you need has never been easier.
This new platform simplifies support into a single channel and increases our scalability so your ticket turnaround times are even faster.
What to Expect
Everything in One Place
Our new Help Center is your single source of truth for support. You can search for information, file a ticket, and track prior tickets in one central location. No more switching between multiple channels – everything you need is in one place.
Live Chat for Real-Time Assistance
Live chat is now available, and it’s conveniently accessible within IS Pro itself. Need help while programming, editing, or using reporting tools? Raise a virtual hand within the software, and we’ll step in to provide guidance and assistance. If we can’t solve things right away, we’ll help you file a ticket for additional support.
Instant Access to New Resources
Our robust knowledge base is available 24/7 with a chatbot assistant to help direct you to the right documentation, including our new video library, tutorials, and FAQs. During business hours, our support team will personally staff the chat feature to answer questions and provide direct assistance.
The People Behind the Curtain
At IntelliSurvey, we believe people are our most valuable asset, and we invite you to take advantage of their expertise. Everyone on our support team has been with the company for at least five years, and most have 10+ years of experience under their belt. They’re here to answer your questions and make project execution easier than ever before.
Our team's familiarity with the software and features means we can provide faster and more accurate responses than typical support teams. Our commitment to customer service is unparalleled, and our team is always here to help you.
How to Get Started
To get started, head over to help.intellisurvey.com to explore the new platform. Once you’re logged in using your business email, you can browse the knowledge base, engage with the live chat, and enjoy an enhanced support experience built with you in mind.
Not sure where to start? Read our Quick Start Guide and watch the videos to get an overview, peruse the Getting Started articles to get rolling, or leverage the varied search locations (home, chat, in page) to find what you need.
Need help programming a conjoint? Read up on the process in the Advanced Topics section OR click the question mark symbol to reach our support staff.
Have a survey in field and need information about managing quotas? Yup, we’ve got an article for that, too. You can also reach out via live chat for real-time assistance during business hours.
Whether you’re looking for answers, need real-time assistance via live chat, or want access to our comprehensive knowledge base and resources, it’s all readily available within the Help Center.
We’re Here to Help You Succeed
The launch of the new IntelliSurvey Help Center is a significant leap forward in simplifying and enhancing your support experience. We’ve brought everything together in one place, from information and ticket filing to real-time assistance via live chat. Our dedicated support team is ready to assist you, drawing on years of experience to ensure your research projects run smoothly.
Getting started with the new Help Center is a breeze. Simply head over to help.intellisurvey.com, log in with your business email, and begin exploring the comprehensive resources we’ve curated for you. We’re here to help you succeed and can’t wait to assist you on your journey.
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